Placing an order does not imply automatic acceptance of the order. We normally send orders out once a week, but it depends on the time of year and the current weather conditions. We try to dispatch all orders received by Friday evening the following week, although during very busy times this is not always possible.
While we make every effort to keep the website up-to-date with plant availability, it is impossible for stock levels to be 100% accurate, especially during busy times. We sell plants online, at the nursery and at plant fairs etc, so our stock levels are constantly changing. Please feel free to email your wishlist to check availability. If an item is unavailable and you have not chosen to accept substitutes during the checkout process, we will refund the relevant amount for the unavailable plant(s).
You can choose to pay using your Mastercard, Visa, Amercian Express or Discover credit or debit card, or you can pay via PayPal. Either way, we do not see your card details and the transaction is handled by either PayPal or the transaction processing company.
You can also select to pay over the phone and we will call you to take your payment.
You will subsequently receive a summary of your order, confirming the products selected, delivery address and any special instructions. This email is sent automatically by the website and if you haven't received it, please check your junk/spam folder.
Orders will be dispatched by courier. We deliver to mainland UK only except by prior arrangement.
Your order will be dealt with in strict rotation. If you know you will be away at certain times, please tell us in the special delivery instructions box on your order form or at the online checkout.
If you would like to make any changes to your order, please let us know as soon as possible. We will try to accommodate your wishes, but we cannot make changes after your plants have been packaged. If you wish to order additional plants and place a second order before your first order has been sent, we will refund the second delivery charge.
Please remember that your plants will have been in their box for a day or two, transported in at least 3 different vehicles and been through an automated sorting process before reaching you. We package the plants as best we can and have very few problems, but plants that come out of their packaging will look a bit more 'ruffled' than if you'd just picked them off the bench at the nursery.
If your order does arrive badly damaged or there are plants possibly missing, please inform us immediately, and keep damaged packages until you hear from us. It would be useful to take a photograph of the damaged parcel before opening. In most cases, plants will soon recover from all but the most severe damage but if you are concerned please contact us within 48 hours of delivery. If you wish to return plants they must be returned within 5 days, because they are perishable goods. We cannot accept returns after this time because we cannot see how well they have been cared for in the interim period.
Orders placed online are covered by the Consumer Contract Regulations. Please note that plants are counted as perishable under these regulations and are therefore not included in your right to return them simply because you changed your mind. Of course, if any plant is not in good condition or the wrong plant is sent, etc, we will replace it or refund your money (subject to the above 5 day limitation). If we agree that you can return plants to us we will usually require you to pay for postage.
We care about the plants we send and want our customers to have a good experience when ordering from us, so please do get in touch if you are not happy and we will do our best to resolve any problems.