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FAQs

Q: I've placed an order, when will I receive it?
A: We usually dispatch orders within 2-7 days. We keep the delivery information page updated with any delays due to Bank Holidays and other busy times.
 
Q: Can you send me a printed catalogue?
A: Unfortunately we do not print a catalogue. All of our plants are detailed on our website.
 
Q: Can you let me know when a certain plant becomes available again?
A: Please enter your email address in the 'Notify me' box on the relevant out of stock plant page and you will be sent an email automatically when they are next available. If you are looking for a lot of plants which are currently unavailable, feel free to email us.
 
Q: I've receive my order but one or more plants are missing.
A: Very occasionally we cannot supply a plant. Please read the information enclosed in your parcel. There is both an information letter and packing note which will explain the reason. You will have been issued with a refund unless you specified that you were happy to receive substitutes. If you are still unsure, please feel free to contact us.
 
Q: What size pots are the plants in / How many plants does the price include?
A: All our plants are supplied in at least 9x9x10cm pots. Plants in this size pot establish quickly in the garden and often outpace plants planted in bigger pots at the same time. Our potted plants can be planted immediately, unless otherwise noted, or you can leave them in their pots until you are ready to plant. You are buying one plant in one pot for the price advertised, not plugs and not strips.
 
Q: Do you sell seeds / plug plants?
A: We do not sell 'plug plants' because those need to be grown on before planting. At this time we do not sell seeds, although this is something we may do in the future.
 
Q: Can you deliver overseas / To Northern Ireland?
A: Due to the limitations on courier insurance, customs requirements and other complexities, we do not ship overseas. Sadly, due to Brexit, this now also includes Northern Ireland, which is treated as part of Europe for customs arrangements.
 
Q: Do your prices include VAT?
A: Yes, VAT at 20% is included in the prices displayed. You will receive a VAT receipt by email when you place an order.
 
If your question isn't answered here, please feel free to drop us an email.

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